Services

Having as its mission to acknowledge, understand and satisfy its customers’ demands, Groupe Level 1 provides a wide range of professional services meant to turn information products and technologies into practical solutions capable to support the most complex business needs. These services are performed by certified specialists with wide real world experience.

In order to maintain long-lasting partnerships with its customers, Groupe Level 1 puts the emphasis on You! Ensuring the most efficient services for all ranges of solutions implemented. The possibility to select the desired level of services from amongst a large variety of options allows each category of customers to stay within the budget. Basic services such as maintenance, debugging, fast replacement and provisions of consumables are available for all common IT equipment in including work stations, notebooks and peripherals.

Groupe Level 1 offers services contracts include Service Level Agreement (SLA)-type clauses, with different levels of availability during normal (8x5), extended (12x5) or “non-stop” (24x7x365) operation, ensuring a permanent access line in order to receive calls and notifications.

IT Infrastructure Analysis


Companies who have deployed a network into their infrastructure need to benchmark the health and performance of their network. Through the preformace Check-up service, a Professional services consultant engages directly with the customer's engineering and operations staff to assess, benchmark and analyze the health and performance of customer's infrastructure. Any company can benefit from this service. Regardless of the network size, IP network performance problems can greatly impact a company's operations. It is difficult to plan for new services without the knowledge of how the network is performing and how much additional capacity exists in the network.


Web Design and Development


Level1 is committed to providing companies and individuals with professional and affordable websites. We specialize in Web Design services, Websites redesign and database driven website development. We are redefining the way web sites are built and managed by introducing a range of web design packages that incorporate professional web design and advanced web site functionality. We also create customized professional websites using content management system (CMS).

 

Our attentions to details allow us to deliver results that are not only functional but also visually compelling. As a result you can always be assured of a simple graphical user interface (GUI).

In a hurry and or on a budget?
We provide you with a vast variety of professionnal pre-design templates as well. Contact us to access our database of pre-design templates.

Ensure your success with your website reaching a global audience!



Network Design & Consulting


Growing? Or looking for better performance from your existing network? Level one can help you plan and deploy an entirely new environment or assist you examining your current infrastructure in order to maximize efficiencies. A well planned network architecture will allow you to focus on your clients and your business not your IT system.

 


Data Backup


Organizations are becoming more aware of the importance of data backup. With this increased demand on storage, it is imperative for organizations to implement reliable backup systems for their current and future business needs. Level 1 can advise and implement a solution to fit your current business needs and help you plan for the future.

 


Security


Network Security is a pro-active process that requires constant preventive actions, handled by specialists whose core expertise is in protecting your network. Placing network protection responsibilities to a non-Network Security professional is a mistake you cannot afford to make, contact us to evaluate your current network and to plan a security audit.

 


Purchasing made easy


Groupe level 1 will provide you with a dedicated account representative to act as a single point of contact for all your purchasing needs. Weather your needs are big or small we will assist you in managing your purchase, with program such as our Dell Platinum Partnership we can assure that you get the correct product at the right price.

 


Technical Support


Do you need a flexible IT department? A department that will be on hand if and when you need them. A department that will maintain and support your IT without the overhead of an extra employeel? Do you only need an IT technician one day a week or a full IT department five days a week? Do you need added support for system or software ‘roll outs’? Groupe level 1 can contract hire, anything from a technician one day per month to a full IT department seven days a week, at reasonable rates..

 


Installation


We offer network installation, troubleshooting and repair services. Our highly skilled technicians will keep your network performing at top efficiency with very little downtime. Our technician’s service Wide area networks (WAN's), Local Area Networks (LAN's), wired and wireless networks. We install and maintain Cisco, D-Link, Linksys, HP, and many other manufactures networking equipment.

 


Short Term Rentals


As a computer reseller for all major brands we offer competitive prices on new equipment, but even better, you can count on the same quality products and superior service you receive when renting from us. And when last year's technology will do, send us a request or call us for a listing of the available used equipment. If we don't have it in stock, we'll find it for you.